You’ll find the answers to our most commonly asked questions regarding your ID verification and position requirements below.

If your question is not listed, please email us on info@rwaservices.com.au or call us on +61 8 6323 2372 and a member of our team will assist.

If you think that you have been sent a link for a position that does not match your current role or expertise and that we may have sent it to you in error, please contact us oninfo@rwaservices.com.au to clarify the situation.

If the credentials are a mandatory requirement for the position, then you must have those credentials to be successful in completing the position verification process. In certain circumstances, such as police checks and other assessments, we provide the ability for you to obtain the credential directly via our platform. However for other face-to-face training courses, you will need to go to a provider and obtain the credential before continuing. We verify the credentials that you upload, so if you upload an incorrect or out of date credential it will be rejected and you will have to complete the upload again. This may affect your success in the job application process.

If you are certain you have completed all the steps and checked that there are no desirable credentials outstanding, hit the submit button. We will verify your credentials and be in touch if we require any further information. If you have applied for a police check as part of this process, it may take a number of days to process. You will be notified once everything has been verified.

If the image is larger than 5MB then it won’t upload. If you are taking the image using your mobile phone you may need to change the camera settings to take a lower resolution image.

We compare your passport style photograph with your identity documentation. This image then forms an important part of your identity credentials; it can be used in ID cards and for your verification certificate for organisations. In addition to this, the stored photograph can be used for biometric verification, should your employer require advanced security measures.

No, your identity verification will fail if your ID documents are out of date.

As a minimum, you will need your passport or driver’s licence as well as a passport-style photograph of yourself.

We need to verify your identity for security purposes and to allow us to verify the rest of your credentials.

The process is used to verify your identity. This is similar to the 100-point ID verification process used by organisations such as Australia Post and banks. It requires much the same credentials including your passport and driver’s licence. The main difference with our process is that identity verification happens online rather than face-to-face.

Your documents are stored on secure, cloud-based services. You can access your documents via your profile account.

To access a private position link, you need to have set up or verified your account before you click on the position link. You should have received an email from us asking you to complete your account set-up. Make sure that you have actioned this first.

A position can be public (visible to anyone) or private (visible only to people who are invited to access the position). A public position can be accessed from our Web site at Vacant Positions. A private position application can only be accessed via an invitation link sent directly to you.

You must verify your email address because this is the address that identifies your account. All email correspondence and notifications regarding your employment and any assessments will be sent to this address.

Check whether an email from TikForce or RWA Services is in your spam or junk folder. If you can’t find it there, confirm with us that we've sent it to the correct email address.
To set up an account with us, one of the following needs to occur:
Option 1 - You can create a free account yourself at https://app.tik.me/account/signup
Option 2 - We can set up an account for you, in which case you will receive an email from us notifying you about your profile and providing a password for you to sign in.
Option 3 - We invite you to create an account. You will receive an email from us with a link you can use to accept the invitation and create a password.  

RWA Services have chosen the TikForce Platform to manage our workforce compliance. To work with us, you need to complete the TikForce position verification process. TikForce capture, verify, monitor and maintain your credentials on an ongoing basis to ensure that you have all the documents you need to safely and competently fulfil a position.

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